Payment Policy

1. Accepted payment methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • Maestro
  • Apple Pay
  • Google Pay
  • PayPal

All payments must be completed at the time of purchase.

2. Payment security

Your security is our top priority. We use industry-standard safeguards to keep your payment details protected.

  • All transactions are encrypted using advanced SSL technology.
  • We do not store or have access to your full payment details.
  • Our systems are continuously monitored and updated to comply with applicable security standards and legal requirements.

This helps ensure a secure and reliable checkout experience.

3. Order processing and payment authorization

  • All orders are subject to review and payment authorization.
  • If payment authorization cannot be obtained, your order may be delayed or canceled.
  • We reserve the right to reject or cancel orders if fraud or unauthorized activity is suspected.

Once your payment has been successfully processed, you will receive an order confirmation by email.

4. Currency and prices

All prices on our website are listed in euros (EUR).
All listed prices include VAT where applicable.
Transactions are processed in euros (EUR).

5. Refunds and payment disputes

For more information about refunds, see our refund policy.

If you experience any problems with your payment, please contact our customer service before initiating a chargeback.

Email: kontakt@elsaberlin.com
Phone: +31 6 58016605

6. Changes to this payment policy

We reserve the right to change or update this payment policy at any time without prior notice. Changes take effect immediately upon publication on this page.

Contact information

Shop name: Elsa Berlin
Company name: JS Solutions
Commercial register number: 91160812
Company address: Abr. Kuyperstraat 27, Andel, North Brabant, 4281 MG, Netherlands

Email: kontakt@elsaberlin.com
Phone number: +31 6 58016605
We strive to respond to your inquiries within 24 hours.

Customer service hours
Monday to Friday: 9:00 AM – 6:00 PM (CET)
Saturday and Sunday: Closed